A recurring issue I have heard for years is that increasingly, employees are opting to send emails or messages rather than just pick up the phone, call the person, and deal with things immediately.
The convenience of emailing and having a paper trail sometimes is an easy option. Nothing like a personal conversation to make a client feel valued and heard. And a follow up email as a courtesy ideal. Covering all bases. Like these little reminders of customer service Ray thanks.
The convenience of emailing and having a paper trail sometimes is an easy option. Nothing like a personal conversation to make a client feel valued and heard. And a follow up email as a courtesy ideal. Covering all bases. Like these little reminders of customer service Ray thanks.
Thanks Julie - appreciated!